At lv918, your privacy is not merely a legal obligation — it is a core value we genuinely uphold. This policy transparently explains how we collect, use, store, and protect the personal data of every member in Malaysia.
This Privacy Policy document outlines the privacy practices of lv918 for all services offered through our website and mobile platform. It is formulated in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia. By using the lv918 platform, you acknowledge that you have read and understood this Privacy Policy.
lv918 ("we", "platform") is the data controller responsible for all personal data collected from platform members in Malaysia. This Privacy Policy applies to all individuals who:
This Privacy Policy does not apply to third-party websites or services that may be linked from the lv918 platform. lv918 is not responsible for the privacy practices of any third party.
Our commitment: lv918 has never sold, rented, or traded your personal data to any third party for their own marketing purposes. Full stop.
lv918 collects personal data through three main channels: information you provide directly, information automatically generated during your use of the platform, and information from authorised third-party sources.
Lv918 does not collect sensitive data such as medical information, political views, or religious beliefs unless you voluntarily provide it in the context of responsible gaming.
For withdrawal processing, lv918 may require a copy of your identity document (MyKad or passport) and proof of ownership of your bank account or e-wallet as part of the mandatory KYC (Know Your Customer) process.
lv918 uses collected data solely for legitimate purposes necessary to deliver our services effectively. Below is a detailed breakdown of how data is used:
| Purpose of Use | Data Types Used | Legal Basis |
|---|---|---|
| Account management & identity verification | Identity, Contact | Contractual agreement |
| Deposit & withdrawal processing | Financial, Identity | Contractual agreement |
| Fraud prevention & AML | All categories | Legal obligation |
| Customer support & complaint resolution | Relationships, Activity | Legitimate interests |
| Product improvements & user experience | Usage, Technical | Legitimate interests |
| Promotional communications & personalised offers | Relationships, Activity | Your consent |
| Legal compliance & regulatory reporting | All related | Legal obligation |
Lv918 will not use your data for any purpose beyond those stated above without first obtaining your consent.
Under Personal Data Protection Act 2010 (PDPA) Malaysia, lv918 processes your personal data on the following bases:
lv918 only shares your personal data in the following limited and controlled circumstances:
lv918 Guarantee: We have never and will never sell, rent, or trade your personal data to advertising companies, data brokers, or any party for their own commercial gain.
Your data security is our top priority lv918. We implement multiple layers of protection to ensure your data remains secure at all times:
Data Retention Period: lv918 retains members' personal data for the duration of the active account period plus 7 years after account closure, in accordance with Malaysian legal requirements including AML and tax record obligations. Data that is no longer needed will be securely deleted or anonymised.
While lv918 takes all reasonable steps to protect your data, no system is 100% impenetrable. In the event of a data breach affecting you, lv918 will notify you and the relevant authorities within the timeframe required by law.
lv918 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect certain features on the lv918 platform.
Under Malaysia's PDPA 2010, you have the following rights regarding the personal data held by lv918:
You have the right to request a copy of all personal data we hold about you. lv918 will fulfil this request within 21 business days. The first request is free of charge; subsequent requests may be subject to a reasonable administrative fee.
If any personal data we hold about you is inaccurate, incomplete, or outdated, you have the right to request a correction. Much of this information can also be updated directly in your lv918 account settings.
You may request the deletion of your personal data when it is no longer needed, or when you withdraw the consent on which processing is based. Such requests are subject to lv918's legal obligations to retain certain records.
You have the right to request that lv918 restrict how we process your data in certain circumstances — for example, while you are disputing the accuracy of your data or while a claim is being processed.
You may object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on lv918's legitimate interests by providing a reasonable justification.
To submit any request relating to your privacy rights, please contact the lv918 Data Protection Officer at privacy@lv918.ws or via 24/7 live chat support.
In the course of its operations, lv918 may need to transfer personal data to other countries — particularly in the context of using gaming technology provider software and cloud computing infrastructure.
Every such transfer is carried out with adequate safeguards in place, including:
Lv918 will not transfer your personal data to countries without adequate data protection unless appropriate alternative safeguards have first been put in place.
lv918 strictly prohibits individuals under the age of 18 from participating in any aspect of the platform — including registration, betting, and casino games.
We implement the following measures to prevent access by underage individuals:
If lv918 discovers that personal data belonging to an individual under the age of 18 has been collected, we will promptly delete such data and close the account in question. Please contact us if you have any concerns regarding this matter.
lv918 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When material changes occur, we will:
Continued use of the lv918 platform after such notice constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data.
For any enquiries, complaints, or requests relating to this Privacy Policy or how lv918 handling your personal data, please contact us via:
lv918 will endeavour to resolve all privacy-related complaints within 30 days. If you are unsatisfied with the resolution provided, you have the right to file a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.
Six layers of protection to keep your data secure at all times
Every bit of data travelling between your device and lv918's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's largest banks. Your card details, deposits, and personal data are completely unreadable to anyone in between.
Lv918 operates within the full framework of Malaysia's Personal Data Protection Act 2010. This means every decision regarding the collection and use of your data is made with your legal rights as a Malaysian citizen as the foremost consideration.
Lv918 only collects data that is strictly necessary to deliver our services. We do not collect excessive or irrelevant information. The less data collected, the lower the risk to your privacy.
Lv918 puts you in full control of your data. Update your information, delete your account, request a copy of your data, or withdraw your marketing consent — all through your account settings or by contacting us directly.
Lv918's security and privacy systems are regularly audited by independent information security firms. These audits ensure our protections remain current against the latest cyber threats relevant to Malaysia.
Lv918 has never sold, and will never sell, members' personal data to advertisers, data brokers, or any third party for their own gain. This is not merely a policy — it is a core ethical commitment of our company, and it will not change.
Join over 500,000 Malaysian members who have trusted lv918 with their personal data and funds. Register for free today and bet with confidence via Touch 'n Go, DuitNow, or FPX.